Shipping & Returns
Returns, Exchanges & Order Cancellations/Changes
We are sorry that you are not satisfied with your order...
UK Orders -
You have 14 days upon receiving your order to request a return/refund by contacting us at email@example.com. Once the request has been accepted by ourselves, you then have another 14 days to return the item/s back to us before your refund is processed.
Customers that haven’t requested a return/refund, or sent the item/s back after the 28 day period, will then be unable to receive a refund.
Unfortunately we are unable to provide return labels at this time, therefore customers are responsible for paying the return postage; we advise tracked shipping.*
Please send to:
The Cow Shed,
We require the item back in its original condition, within 14 days of us acknowledging the return request.
Once we have received your returned package, your refund will be processed within 2-3 working days.
International Orders -
Unfortunately we are unable to provide returns/refunds of any kind for international orders. However, if there is a major issue with your shipping or product itself, please contact firstname.lastname@example.org and we will try our very best to resolve any problems you have with your order.
Thanks for your understanding,
Lautoka Team :)
If you wish to cancel, or change your order, please email us ASAP at email@example.com with your order reference number. Please note that once you have received your shipping confirmation email, you cannot cancel or amend your order, so please ensure all your order and shipping details are correct.
Please note that we may refuse a refund if the item is returned in a different, or worse, condition than when it was sent; the item/s must be in their original condition. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to us undamaged.
If you have any further questions on shipping, returns, exchanges, refunds or cancellations please contact us at firstname.lastname@example.org